Refund policy

Return and Refund Policy

We want you to be happy with your purchase. Returns are accepted only when they meet the return window, eligibility requirements, and other conditions set out in our store’s Return Rules.

Items must be returned in their original condition, with any included packaging and accessories. We reserve the right to refuse a return that does not meet these requirements.

Products received damaged

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged product and packaging. We’ll review the issue and, where appropriate, provide a replacement, repair, or refund. Do not discard the product or packaging until we’ve had an opportunity to review the damage.

Custom creations

Because custom creations are made specifically for you, all custom creations are final sale and are not eligible for return, refund, or exchange due to change of mind, incorrect selections, or personal preference. This does not limit any rights you may have under applicable law or our responsibility for a custom creation that arrives damaged or defective.

Refunds

Once an approved return is received and inspected, we’ll notify you whether your refund has been approved. Approved refunds are issued to the original payment method. Shipping charges are non-refundable unless required by law or the item arrived damaged, defective, or incorrect.

To start a return or report a damaged product, contact us through the chat feature or contact information provided on our website with your order number and details of the issue.